How the Hub works

Paxman HUB Process

The Paxman Hub will send you your Paxman Personal Cap Kit.

The Paxman Hub is a call center with specially trained case managers who will work with you and discuss your situation. They will quickly create your account and send out your kit. A payment system will be set up and the pay-per-use token will be explained. You will also be encouraged to continue with your scalp cooling throughout treatment to get the benefits of hair preservation.

The Hub specialists are there for you with information on scalp cooling and other relevant information.

The Paxman Hub case managers are also there to assist HCPs, physicians, nurses and all healthcare professionals with any questions they may have.

Day 1: You complete the enrollment form.

Then your doctor’s office will fax that form to the Paxman Hub.

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Day 2: Paxman Hub reach out to you within 24-48hrs to take payment.

Once successfully taken your prescription is sent to our Pharmacy.

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Day 3: Personal Cap Kit is dispatched.

You must be available via phone to schedule shipment with Pharmacy before it can be dispatched

Note: Standard processing at the Pharmacy 24-48 hours and we strive to work all cap orders as soon as possible.

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Day 4: Personal Cap Kit is delivered to your home.

(unless you request a future delivery date)

Click here to view or download the Enrollment Form which includes full Terms of Sale and Lead Times (including Urgent Case scenario)

Audio Support

Package is received.

The brochure, the kit components, and the instructional videos on the website should all help prepare you for scalp cooling.

Installation

Treatment day.

Please bring the Paxman Personal Cap Kit and all of the components to the center. You should be prepared for scalp cooling.

Click here to view or download the Enrollment Form which includes full Terms of Sale and Lead Times (including Urgent Case scenario)

Installation