Enrollment

Your HCP will need to complete the enrollment form with you and submit it to the Paxman Hub.

The Enrollment & Paxman Hub Process:

Day 1: You complete the enrollment form.
Then your doctor’s office will fax that form to the Paxman Hub.

Day 2: Paxman Hub reach out to you within 24-48hrs to take payment; once successfully taken your prescription is sent to our Pharmacy

Day 3: Personal Cap Kit is dispatched. 
You must be available via phone to schedule shipment with Pharmacy before it can be dispatched

Note: Standard processing at the Pharmacy 24-48 hours and we strive to work all cap orders as soon as possible.

Day 4: Personal Cap Kit is received
(unless you request a future delivery date)
View below full Terms of Sale and Lead Times (including Urgent Case scenario).

Package is received.
The brochure, the kit components, and the instructional videos on the website should all help prepare you for scalp cooling.

Treatment day.
Please bring the Paxman Personal Cap Kit and all of the components to the center. You should be prepared for scalp cooling.

View below full Terms of Sale and Lead Times (including Urgent Case scenario).

 

Terms & Conditions:

Paxman Personal Cap Kit
This document sets out the terms under which Paxman US, Inc. makes available the Paxman Personal Cap Kit (“Kit”) to you.

Please Note:

Caps funded by HCP/Foundation are not eligible for refund.

Treatments funded by HCP/Foundation will be credited to HCP/Foundation.

If you decide not to proceed with scalp cooling before any treatment.

If you have ordered the Kit but you decide before receiving it that you do not wish to proceed with scalp cooling, we ask that you do not open the Kit once you receive it or, if you have opened it, please do not use it any further.

We are able to give you a refund but we require you to return the Kit to us.  In this case, please call 888-572-9626 or email patient@paxmanUSA.com so that we can organize a pre-paid return shipping label to be sent to you.

We require the Kit to be received by us before we will organize the refund.  We will refund you by the method you used for payment and the amount of the refund will be the amount you paid less a restocking fee of $220.00.

If you decide not to proceed with scalp cooling after treatment has started

If you wish to stop treatment after you have started the sessions, you are free to do so.  You will be entitled to a refund for any complete treatments that you have not taken.

It will be necessary for your physician to complete the Enrollment Form to inform Paxman US, Inc. of the number of treatments that you have not taken.  We do not require the Cap to be returned to us before we can process a refund.  If you do wish to return your Cap, please call 888-572-9626 or email patient@paxmanUSA.com so that we can organize a pre-paid return shipping label to be sent to you so that you can return the Cap to us.  Returned Caps will be added to our Cap Recycle Program.

Once we have received the completed Enrollment Form, we will refund the amount due to you for the number of treatments you will not be taking, the refund being by the method you used for payment.

The Cap
The Cap is prescription-only and, as such, is personal to you. You should not transfer it to anyone else.

While you will have been through the sizing process with your physician prior to ordering your Kit, it is possible that you need a different size following receipt of your Cap or it may be that the size of Cap needed may change marginally during the course of the treatments.  If you need a change in Cap size, speak with your physician or one of the healthcare team members at your treatment center first to check that this is appropriate.  If they agree, please call 888-572-9626 or email patient@paxmanUSA.com so that we can send out a new size of Cap to you.  We will send it with a pre-paid return shipping label so that you can return the current Cap to us.

The Cap is quite resistant to damage and any damage is unlikely.  However, if the Cap is damaged prior to receipt by you or during your treatment, please call 888-572-9626 or email patient@paxmanUSA.com to inform us and we will replace it free of charge.  We will send out a pre-paid return shipping label at the same time as sending the replacement Cap.  Please return the damaged Cap to us as soon as possible.

If you damage the Cap through not following its care instructions or through any kind of mistreatment of it, we will need to make a charge for replacing it.

It is your responsibility to maintain the condition of the Cap and therefore, after each use of the Cap, you will need to clean it.  The steps to follow for effective cleaning can be found on page 12 of the guidance brochure.

At the end of your treatment
At the end of your treatment, you are welcome to keep your Cap.  If you do need to repeat chemotherapy in the future and need to use the Cap again, we can send you a new token for use at your treatment center. You will need to complete a new Enrollment Form with your physician prior to treatment.

However, Paxman is able to recycle Caps for use with certain patients who may qualify for assistance from Paxman.  If you would like to assist someone else in this way, please let us know by calling 888-572-9626 or email patient@paxmanUSA.com and we will send a pre-paid return shipping label to you so that you can return your Cap to us.

General

  1. It is important that you follow the instructions of the healthcare team member that is assisting you during your treatment.
  2. You will need to wear the Cap for the appropriate time before and after treatment, as well as during the treatment itself. More information about treatment sessions and preparing your hair prior to treatment can be found on page 11 of the guidance brochure you have been given by your physician.
  3. With regard to the shipping of the Kit or of any replacement Caps to you as referred to above, we shall not be responsible or liable for any delays or the effect of any delays arising from events which are out of our control. This includes but isn’t limited to any natural disaster or similar weather-related event, delays caused by or affecting our delivery partners or non-performance by suppliers or subcontractors.
  4. We need to remind you that:
  • hair loss is a possible side effect of chemotherapy
  • the treatment success rates with the Paxman Scalp Cooling System vary from patient to patient and with different drug regimens being administered.
  • we cannot guarantee that you will not lose any or all of your hair
  1. With regard to the treatments, the following may also arise:
  • you may experience a headache during treatment
  • it is possible that you may feel cold during treatment
  • it is also possible that you may feel lightheaded after the Cap has been removed. You should give yourself a few minutes to adjust before leaving the treatment center.