Despite hair loss, many patients do find it beneficial to continue with scalp cooling for the remainder of their treatments. Scalp cooling does continue to protect the hair follicles from absorbing the full effect of the chemotherapy drugs by slowing the rate at which hair cells divide and metabolize the chemotherapy. This is important because without any sort of scalp cooling, chemotherapy may damage the hair follicles so when the hair does grow back, patients report their hair returns at a different texture, different color, or even not all of the hair growing back. With the continued protection of the hair follicles, many patients can see faster regrowth in comparison to those that have not utilized scalp cooling. However, we do empathize with your situation and respect your choice.
To request a refund for any remaining treatments, please ask your nurse to submit the enrollment form marking on page 2 in the enrollment section the number of cycles used. Once that is faxed to the fax number on the form, our customer service hub will contact you to process your refund. If you would like to contact the PAXMAN Hub directly to initiate this refund process, please call (844) 572 9626.